Refund & Return Policy

SPIRRIT – Refund & Return Policy

Last updated: 17 Jan 2026

Refund & Return Policy – SPIRRIT

Thank you for shopping with SPIRRIT. All of our devices are carefully checked and verified before being sold. This policy explains how exchanges, returns, and refunds are handled when you purchase from us.

By placing an order on the SPIRRIT website, you confirm that you accept the rules stated in this policy.

1. Meaning of Terms

For clarity in this policy:

“SPIRRIT”, “we”, “our”, “us”
Means SPIRRIT, the seller of renewed electronic devices and related services.

“You”, “your”, “customer”
Refers to any person who buys from or uses the SPIRRIT website.

“Product” or “Device”
Includes phones, tablets, smartwatches, and accessories sold by SPIRRIT.

“Website”
The SPIRRIT online store and service platform.

2. When a Return is Allowed

Our goal is to make sure your experience is fair and clear. You may request a return in these situations:

A. Wrong Item Sent

If you receive a product that does not match what you ordered and it is still sealed with all original contents, it can be returned.

B. Item Arrived Faulty or Damaged

If your device arrives not working properly, damaged, or clearly different from the listing, you may request a return within 10 days of delivery.

C. Change of Mind (10 Days)

You may also return a product simply because you no longer want it, as long as:

  • The device has no physical damage

  • It has not been heavily used

  • All packaging and accessories are included

A small fee may be deducted to cover handling and delivery costs.

3. Handling Charges & Deductions

Depending on the condition of the returned device:

Unopened and unused:
A small processing charge (5%-20%) may be applied based on shipping and handling.

Opened but unused and fully working:
A 20% restocking and handling fee may apply, plus the cost of return shipping.

Delivery Costs:
Return shipping is paid by the customer, even if the original order was shipped for free.

4. How Refunds Are Processed

We aim to deliver only quality-checked devices. If a return or cancellation occurs, the following applies:

A. If SPIRRIT Cancels the Order

We may cancel an order due to stock issues, failed inspections, or technical reasons. If this happens:

  • Card or online payments will be refunded to the same payment method

  • Cash on Delivery orders will be refunded by bank transfer

B. After You Send a Device Back

Once we receive the returned item, it will be checked. If it meets the return requirements:

  • Your refund will be processed within a few business days

  • You will be notified once it is completed

SPIRRIT is not responsible for any damage that happens while the item is being shipped back to us.

5. Returns We Cannot Accept

We may reject a return if:

  • The device has water damage, impact marks, or signs of misuse

  • The device was opened or repaired by someone else

  • Accessories or original packaging are missing

  • The request is made after the 10-day return period

6. What You Must Do Before Returning

Before sending your device back, make sure you:

  • Remove all personal information

  • Log out of all Apple, Google, or other accounts

  • Turn off “Find My Device”

  • Remove screen locks or passwords

  • Back up your data

SPIRRIT is not responsible for any lost files or personal data.

7. Agreement to This Policy

By using the SPIRRIT website or buying a product from us, you agree to follow this Refund & Return Policy. If you do not agree, you should not continue using the website.

8. Policy Updates

We may change this policy from time to time. Any updates will be posted on this page. Using the website after updates means you accept the new version.

9. Contact Us

For help with returns, refunds, or any order issue, contact our support team:

SPIRRIT – Customer Support
📧 info@spirrit.com

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